Referencing Alternate Working Hours with Queues

October 10, 2022

Sometimes you need to reference an alternate set of working hours different from the hours assigned to a user, or you need an entire round-robin pool to have a set of working hours, even if the individuals in it have different hours. Here's how you can use SFDC queues to incorporate alternate working hours into your routing graph.

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Preserving Specific Values when Merging
Preserving Specific Values when Merging

When merging duplicate records, you might typically prefer values from the newer record. Here is one way yo...

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